Support and Services

Our specialists will answer your everyday questions that come up while using the information system. Send your questions via e-mail, use the phone hotline. Your requests will be handled efficiently via remote access and immediate intervention within your company.

Hotline and remote administration

Having trouble calling the phone hotline? Use our e-mail hotline, you will be certain that our subject matter specialist will respond in a short period of time or will call you back if necessary.

Hotline HELIOS Fenix

  • e-mail: hotline.fenix@assecosol.eu, when submitting a question via e-mail, you must specify the problem, organization, contact person and contact details.
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  • tel: +420 244 104 155, option 4 - when other lines are used, the first available number may not be searched and user calls may not go through. The phone hotline is available on business days from 8 am to 4 pm.

Hotline HELIOS eObec

  • e-mail: hotline.eobec@assecosol.eu, when submitting a question via e-mail, you must specify the problem, organization, contact person and contact details.
  • tel: +420 244 104 155, option 7 - when other lines are used, the first available number may not be searched for and user calls may not go through. The phone hotline is available on business days from 8 am to 4 pm.

Regular consultations

Give the source of your company information the care it deserves. Service on a regular basis pays off! Keep your system and knowledge of its users on top level. Regular visits by our specialists will help prevent problems, increase the knowledge of your employees, plan any expenses and save costs.

Service Level Agreement (SLA) 

Conclude a service level agreement for guaranteed availability if you need our specialists to be prepared for your specific implementation, or require guaranteed service action at your convenience.

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