Technical information

Technological system demands of HELIOS Orange.

Technological system demands of HELIOS Orange for minimum configuration

Due to the ongoing development of HELIOS Orange and also the ongoing development of third-party software, the trouble-free operation of HELIOS Orange requires an update of the parameters of used technical equipment and the software environment. That being said, please pay attention to both sections of this document – Demands of Technologies and Important Changes.

This section contains the hardware and software requirements for computers on which HELIOS Orange will run.

These configurations are the basic recommendation for installing and running Microsoft SQL products and HELIOS Orange. The requirements are only provided with respect to the operating system, MSSQL database server and HELIOS Orange. Other applications and services running on the station or server (besides MS Office), which could further increase the HW requirements, have not been considered. The size of the HELIOS Orange database(s) have also not been considered – this shall be evaluated independently and the HW options need to be adjusted accordingly.

Overview of MS SQL and Windows versions

Bit version of Windows  

Due to changes announced by Microsoft concerning MS SQL 2016 products (and probably also future versions), the development of 32bit versions of SQL Server has been terminated.

It is necessary to switch to Windows 64bit architecture wherever MS SQL 2016 will be installed. This change applies to all editions of MS SQL 2016 including Express editions.

Current Windows server products already exist only in 64bit form, the change thus concerns desktop operation systems and solutions such as HELIOS Orange MONOINSTALLATION.

MONOINSTALLATION

The HELIOS Orange information and economic system is installed and operated on a single computer. The database as well as the applications are run on the same PC, in the form of a local access.

Note: Under the assumption that the size of the database(s) > 1GB, we recommend discussing the configuration with Asseco Solutions, a.s.

SERVER

The HELIOS Orange information and economic system have been installed on a reserved SERVER. The SERVER manages the database and shares application within the network for CLIENTS. Under these conditions, the SERVER can also be the CLIENT, via remote desktop (RDP).

Note: Choosing the number and performance of processors primarily depends on the number of users. The size of RAM depends on the number and size of the database. With a number of users > 10 and/or expected database size > 5 GB, we recommend discussing the configuration with Asseco Solutions, a.s.

CLIENT

CLIENT computer of the Helios Orange system within the computer network, where the SERVER has been installed. CLIENT runs the application from the shared folder and connects to the database on the SERVER via network access (LAN, WAN). Under these conditions, the CLIENT can operate on the SERVER directly, via remote desktop (RDP).

Note: Under the assumption that the size of the database(s) > 4GB, we recommend discussing the configuration with Asseco Solutions, a.s.

Graphic resolution

The minimum graphic resolution is 1024 x 768, 16 bit.

Terminal operation - recommended line throughput

  • 128 kbps / 1 user
  • Communication line with a ping of 
  • We recommend using a fixed line or wireless line within the licensed frequency band.
  • A non-symmetrical line or line with operation aggregation (e.g. ADSL) - we recommend testing line speed and quality.

HW equipment virtualization

From a technological perspective, HELIOS Orange and MSSQL can also be operated in different virtualization environments. Experience with virtualization has been satisfactory with the following systems:

  • VMvare
  • Microsoft Hyper-V

Other HW recommendations

We recommend following the rules below for the configuration design.

Selecting HW

We recommend using the brand name HW (IBM, DELL, HP, Lenovo) with extended warranties – repairs directly at the customer, guarantees for starting work on removing HW defects or guarantees on the duration necessary for removing HW defects.

RAM memory size

  • For operating MSSQL, we recommend a RAM size with a 1:1 ratio to the size of the operated database (or the sum of active databases).
  • We additionally recommend a RAM size with a 2:1 ratio to the largest table processed on MSSQL.
  • Having a sufficient amount of RAM for MSSQL has a significant impact on the HELIOS Orange system response.

Disk configuration

  • Using RAID 10 or RAID 1 disk arrays is suitable for storing databases.
  • RAID 5 arrays are not recommended for SQL databases.
  • The speed of the drive/disk array and quality of the drive controller has a significant impact on the HELIOS Orange system response.

Other Software

The installation and operation of MS SQL Server 2012 requires the following Microsoft components.

  • Internet Explorer 7.0 (or higher)
  • .NET Framework 3.5.1
  • .NET Framework 4.0
  • Microsoft Windows Installer 4.5 (or higher)
  • Windows PowerShell 2.0

Microsoft Office

Helios systems communicate with MS Office tools (Word, Excel, Outlook). For these purposes, the recommended versions have been listed.

  • MS Office 2013 (x86)
  • MS Office 2016 (x86)

Note: HELIOS Orange is fully compatible with the 32-bit (x86) version of MS Office. This needs to be considered when purchasing Office tools. The 64-bit (x64) version of MS Office is only partially supported and we recommend discussing this matter with Asseco Solutions, a.s.

Further Recommendations

For the operation of HELIOS Orange, we generally recommend to perform regular updating of MSSQL and Windows products.

Asseco Solutions offers the possibility to provide experts and share experiences in the area of installation, configuration and optimization of MSSQL and HELIOS Orange databases. Do not hesitate to contact us.

 

 

 

 

 

Planned termination of support of certain Microsoft products

Due to the ongoing development of HELIOS Orange and also the ongoing development of third-party software, the trouble-free operation of HELIOS Orange requires an update of the parameters of used technical equipment and the software environment. That being said, please pay attention to both sections of this document – Demands of Technologies and Important Changes.

This section contains information about the dates when support for certain Microsoft software products will be terminated (i.e., the column "Termination of primary Microsoft support"), dates when this is taken into account by our company (i.e., the column "Termination of Asseco Solutions") and last but not least information about the impact of this fact on the HELIOS Orange product.

Due to the fact that, as of the date of termination of primary Microsoft support, Microsoft will no longer guarantee compatibility with third-party products for the given product (i.e., it is no longer a "Supported Environment"), we have no other option than to continue developing HELIOS Orange (i.e., to develop further updates and upgrades) only within the Supported Environment. In other words, this means that new versions of APV HELIOS released after the end of Microsoft support, or specifically after the end of support by Asseco Solutions, have been developed for operation exclusively in the Supported Environment.

Note that if you will operate HELIOS Orange in an unsupported environment and simultaneously download a new version of HELIOS Orange released after the appropriate date of termination of support by Asseco Solutions, our company will no longer be responsible for any potential defects of such a HELIOS Orange installation. That is why we recommend that all our customers, always at the latest by the date of termination of support by Asseco Solutions specified below, use the latest software products supported by Microsoft.

 

MS SQL Termination of primary support by Microsoft Guarantee of APV HELIOS operation Extended warranty APV HELIOS *
   Microsoft SQL Server 2012 11. 7. 2017 11. 7. 2017 30.6. 2018
   Microsoft SQL Server 2014 9. 7. 2019 9. 7. 2019 30.6. 2020
   Microsoft SQL Server 2016 12. 10. 2021 12. 10. 2021 30.6. 2022

 

Windows Servers Termination of primary support by Microsoft Guarantee of APV HELIOS operation
   Windows Server 2012 a 2012 R2 9. 10. 2018 9. 10. 2018
   Windows Server 2016 11. 1. 2022 30.6. 2022

 

Windows Desktops Termination of primary support by Microsoft Guarantee of APV HELIOS operation
   Windows 7 13. 1. 2015 30. 6. 2018
   Windows 8 and  8.1 (Embeded) 9. 1. 2018 30.6. 2018
   Windows 10 13. 10. 2020 30.6. 2022

 

MS Office Termination of primary support by Microsoft Termination of support by Asseco Solutions
   Microsoft Office 2010 13. 10. 2015 30. 6. 2018
   Microsoft Office 2013 4. 10. 2018 30.6. 2020
   Microsoft Office 2016 13. 10. 2020 30.6. 2022

Please visit the appropriate Microsoft website to obtain the latest information regarding Microsoft's supported products.

* Extended warranty APV HELIOS is a paid service for customers using the APV HELIOS information system who, for various reasons, can not or do not want to upgrade Microsoft software with the main support in which APV HELIOS is operated.
This service will enable the HELIOS APV to operate in an unsupported environment, with full APV HELIOS manufacturer warranty.

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