Helios Fenix

Technical requirements

This technical document outlines the minimum technical requirements for the seamless operation of Helios Fenix and applies to version 9.71 and above. If the Helios Fenix information software is operated on hardware that does not meet these recommendations, neither the manufacturer nor the supplier guarantees the correct functioning of the system.

Minimum configuration

Multi-user deployment (client - server)

CLIENT (minimum configuration)

SERVER (minimum configuration)

Electronic signatures

When electronic signatures from class SHA-2 are used, the minimum operation system version is Microsoft Windows XP SP3.

Systems not yet supported

Oracle Database 12.

Additional information

The application is capable of operation in the terminal environment of Microsoft Terminal Services, or products such as Citrix. This transfers hardware and software demands to the side of the server.

Hotline and remote administration

Having trouble calling the phone hotline? Use our e-mail hotline, you will be certain that our subject matter specialist will respond in a short period of time or will call you back if necessary.

Hotline Helios Fenix

e-mail: hotline.fenix@assecosol.eu, when submitting a question via e-mail, you must specify the problem, organization, contact person and contact details.
tel: +420 244 104 155, option 4 - when other lines are used, the first available number may not be searched and user calls may not go through. The phone hotline is available on business days from 8 am to 4 pm.

Regular consultations

Give the source of your company information the care it deserves. Service on a regular basis pays off! Keep your system and knowledge of its users on top level. Regular visits by our specialists will help prevent problems, increase the knowledge of your employees, plan any expenses and save costs.

Service Level Agreement (SLA)

Conclude a service level agreement for guaranteed availability if you need our specialists to be prepared for your specific implementation, or require guaranteed service action at your convenience.